I came across this video at a personal development seminar I went to awhile ago. It is amazing what happens to peoples countenance when you validate them. I dare you to try it and see what happens. I saw this in action when after the seminar the people I was with went out and started validating people they ran into. The first person we came across was a waitress. And someone started validating them and I was just amazed at how the waitress changed her attitude towards us. She made sure everyone had their drink full, and the food came out promptly. It is amazing what a few simple words can do. So go out there and validate someone!!
To Your Massive Success,
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January 7th, 2010 at 6:30 am
Absolutely Awesome Video! It is so important to look for opportunities to encourage and yes “validate” someone. I was in Taco Bell just a few days ago and told the girl she had great people skills. Her face lit up and said she doesn’t get along with the staff because she talks too much. In my opinion she couldn’t have been more professional and friendly. She gave me her email and I sent her an encouraging note that was sincere. I told her she would get somewhere in life because she had what it takes.
The next time you are at a Taco Bell and receive excellent service as I did, call the managers number on your receipt and tell them how great the service was and “validate” the person. Don’t do it just because it works, do it because you mean it.
Micheline